Do I need to create an account before purchasing?
Creating an account is not required, but highly recommended. It makes tracking orders, viewing history, and faster checkouts easier. You can also checkout as a guest.
How can I check my order status?
Visit our Order Tracking page, enter your order number and billing phone to see updates. For questions, email us at [email protected].
Can I cancel or change my order?
Contact us immediately at [email protected]. If your order hasn't shipped, we can cancel or modify it. Once shipped, changes or cancellations aren’t possible.
How long does shipping take?
We process orders in 1-3 business days. Standard shipping usually takes 7-18 business days. See our Shipping Policy for details.
What if I never received my order?
First, double-check your shipping address. If correct and you still haven’t received your package after the estimated delivery time, contact us at [email protected] with your order number.
Where are your products shipped from?
We ship from warehouses in North America, Europe, and Asia. Your order will be shipped from the closest available warehouse to ensure timely delivery.
What is your return policy?
Most items can be returned within 15 days of purchase. You’re responsible for return shipping costs. Visit our Return Policy page for full details.
How do I return an item?
After submitting a return request, we’ll provide you with the correct return address. Please do not send returns to the original shipping address to avoid lost packages.
What if my item arrives damaged or defective?
Contact us within 30 days of receiving your order at [email protected] with your order number, product details, and photos of the damage.
Do your clothes run true to size?
Our clothes generally fit true to size. Please check the sizing chart on each product page before ordering to ensure the best fit.
Do you offer phone support?
Currently, we do not offer phone support. Please reach out via email at [email protected]. We typically respond within 24 hours.
Do you have physical stores?
TEEKYO is an online-only store with no physical retail locations.
Do you offer gift wrapping or gift boxes?
At this time, we do not offer gift wrapping or boxes.
